Shipping Policy
Shipping Policy
1. Delivery Confirmation & Completion of Obligation
Delivery is considered completed once the courier confirms successful delivery to the shipping address provided by the customer. Reinee Couture is not responsible for loss, theft, or damage occurring after confirmed delivery, including deliveries left at a safe place, concierge, reception, or authorized third party as determined by the carrier.
2. Important Shipping Conditions
Shipping fees are non-refundable
Shipping timelines are estimates, not guarantees
Shipping timelines do not guarantee arrival by a specific event date
Customers are responsible for ordering with sufficient time for production and delivery
No changes, upgrades, or downgrades can be made once the gown has been shipped
Tracking numbers are provided for all shipping methods
Orders are shipped only after final approval and full payment
3. Final Approval & Dispatch
Once the gown is completed, the customer will receive a final approval video. Shipping timelines begin only after the customer approves the final video and the order is dispatched. Production, sourcing, and approval periods are not included in the stated shipping duration.
4. Available Shipping Methods
Customers must select one shipping method at checkout. All shipping timelines are estimates and apply to business days only (Monday–Friday).
VIP Express DHL
• $145
• 2–3 business days
• Tracking provided
• Fastest, premium option
DHL Express Standard
• $135
• 4–6 business days
• Tracking provided
FedEx Express
• $125
• 5–7 business days
• Tracking provided
5. Payment Terms
Orders may be placed using one of the following payment options:
50% non-refundable deposit to begin production, with the remaining 50% due after completion and final video approval, prior to shipment
Full payment upfront at the time of order
The remaining balance may be paid via bank transfer or card, depending on availability. Orders are shipped only after full payment has been received.
6. Delivery Address Responsibility
Customers are responsible for providing accurate and complete shipping information. Reinee Couture is not responsible for delays, loss, or non-delivery caused by incorrect or incomplete addresses provided by the customer. Orders returned, delayed, or lost due to address errors do not qualify for refunds, replacements, or claims.
7. Customs, Duties & Courier Responsibility
Reinee Couture is not responsible for customs clearance delays, import duties, taxes, inspections, or courier-related delays. Any customs fees, taxes, or clearance requirements are the sole responsibility of the recipient.
8. International Shipping
We ship internationally to most countries. Delivery times may vary depending on destination, courier operations, and local customs procedures. International shipments may experience additional transit or clearance time beyond estimated delivery windows.
9. Force Majeure
Reinee Couture shall not be held responsible for shipping delays, delivery interruptions, or failures caused by events beyond reasonable control, including natural disasters, supplier disruptions, labor issues, courier interruptions, customs holds, governmental actions, or other force majeure events.
Production Time & Scheduling
10. All Reinee Couture gowns are custom-made to order. Active production time typically ranges from 3–6 weeks, depending on design complexity, fabric availability, and current production volume. In some cases, certain designs may be completed faster, including approximately 2 weeks, without guarantee.
Clients may place orders weeks or months in advance, including 2–12 months before an event. When an order is placed far in advance, production, final detailing, and completion may be scheduled closer to the event date to ensure optimal fit, fabric condition, and final finish.
Production timelines are estimates, not guarantees, and may vary based on customization requirements and production conditions. Clients are responsible for ordering with sufficient time to accommodate production and delivery estimates.
11. Advance Orders, Fabric Sourcing & Scheduled Production
Customers may place orders weeks or months in advance, including 2–12 months before an event date. In such cases, production may be scheduled closer to the event date to ensure proper fit, fabric condition, and final detailing.
Production timing may also depend on fabric sourcing and availability. The stated production timeframe refers to the active production period and does not necessarily begin immediately upon deposit or full payment. Time spent on fabric sourcing, scheduling, or holding production for an agreed event date does not constitute a delay and does not qualify as grounds for cancellation or refund.
12. Acceptance of Shipping Policy
By placing an order with Reinee Couture, customers confirm that they have read, understood, and agreed to this Shipping Policy.
