How to Buy

How to Buy

All Reinee Couture gowns are custom-made to order, unless stated otherwise. Each piece is crafted individually with couture-level attention to fit, structure, and detailing.

Step 1: Choose Your Dress

Browse our collections and select the gown you love.

Before choosing a couture gown online, review our How to Buy a Couture Dress Online Guide for advice on construction, measurements, customization and delivery.

Step 2: Contact Us on WhatsApp to Place Your Order

To proceed with your order, customers get in touch with a real, live support agent via WhatsApp.
This is where the full ordering process takes place and where every detail is confirmed personally.

Our team will assist you with:

  • Sizing and measurements (using our size guide)

  • Fabric selection (where applicable)

  • Custom requests (color, length, sleeves, detailing)

  • Pricing and payment options

  • Production timing and shipping details

If you are deciding between satin, lace, tulle or crepe, review our evening gown fabrics guide before finalizing the material.

Chat with a live agent on WhatsApp ⬇️
https://wa.me/16462040913

WhatsApp number: +1 646 204 0913

Step 3: Order Confirmation, Payment & Measurements

Once all details are confirmed on WhatsApp, the customer completes payment using one of the available options below.

After payment is completed, the customer provides final custom measurements with the assistance of our team.
Production begins only after payment confirmation and receipt of accurate measurements.

Before submitting measurements, follow our step-by-step custom gown measurement guide.

Payment options:

• Bank Transfer (Custom-Made Gowns)
Customers may choose between:

  • 50% deposit to secure the order, with the remaining 50% balance paid after final approval, or

  • Full payment upfront, if preferred.

Deposits reserve production capacity and materials and are subject to our Refund Policy.

• Pre-Made / Ready-to-Ship Dresses
For pre-made or ready-to-ship dresses, full payment is required before the order is processed and shipped.

Deciding between an already-produced gown and a custom order? Our Ready to Ship vs. Made to Order Guide explains the differences in sizing, customization and production timelines.

Step 4: Production

After payment and measurement confirmation, the gown enters production.
Each dress is handmade specifically for the customer.

Production timelines vary by design, fabric availability, and scheduling, and are communicated prior to or during order confirmation.

If you are ordering for prom or another fixed-date event, use our Custom Prom Dress Planning Timeline to work backward from the event date and leave a realistic buffer.

For a fuller explanation of made-to-order construction, see our Custom Couture & Made-to-Order Gown Guide.

Step 5: Final Approval (Applies to All Orders)

Once the gown is completed, we will share a detailed final approval video showing the finished dress, including its structure, fit, fabric, and design details.

This final approval video is provided for every order, whether the gown was secured with a 50% deposit or paid in full upfront.
The gown is shipped only after the customer reviews and confirms the final video.

For orders placed with a 50% deposit, the remaining balance is completed after approval and before shipment.
For orders paid in full, shipment proceeds after approval confirmation.

Step 6: Shipping & Tracking

After final approval and full payment (if applicable), the gown is shipped worldwide using trusted international couriers, including DHL, FedEx, and UPS.

A tracking number is provided as soon as the order is dispatched.

For international delivery, customs and tracking questions, see our international custom gown shipping guide.

Important Notes

  • Custom-made gowns are produced individually for each client

  • Production begins only after payment and measurement confirmation

  • Final approval is required before any order is shipped

  • Pre-made dresses require full payment

  • Please review our Shipping Policy, Refund Policy, and Terms & Conditions before purchasing

  • Our team is available to assist with any questions before ordering

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